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Close partnerships with suppliers and customers mean that Indigo Telecom Group provides high quality solutions, consistently.

An essential part of that quality offering is our people, and so we employ only the most talented individuals who exhibit professionalism, drive and creativity in everything they do.

If you want to join an organisation that values your talents and wants you to fulfil your full potential, then get in touch by sending your CV to;

careers@indigo-belcom.com or by calling us +44 (0)1291 435500.

Current Vacancies

Here are details of our current vacancies:

Location: London
Reports to: Cabling Manager/Engineering Manager
Hours: 09:00 to 17:30 Monday to Friday
   
   

Job Description:

Indigo Telecom Group offer a good working environment where we pride ourselves of providing first class service to our A-class customers. We have recently joined Megabyte Top 50 of Best Performing

As Cabling Technician in our organisation, you will provide cabling services to ensure engineering teams deliver on time, in budget and quality. The Cabling Technician will also work towards gaining technical engineering competence and adhere to Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

Principal responsibilities of the role include, but are not limited to:

  • Manual labour in supporting Telecoms Installers and Engineers. 
  • Fault Finding. Ability to receive instructions (written and/or verbal) from GSC (Indigo and/or customer) to resolve outstanding issues.
  • Installation of metalwork, basket work and basic rack and stack services
  • Fibre and cable pulling, dressing, labelling and secure of same
  • Copper Cable termination including Cat “x” and E1 terminations
  • Fibre Cable termination using Fusion Splicer or Polishing Techniques
  • Use of Fluke Versiv tester to test Copper/Fibre installations
  • Continuity, test and measurement of cable and fibre runs
  • Develop fault diagnosis skills using OTDR testing procedures
  • Provide a point of contact for escalation of technical issues arising in a project
  • Develop knowledge of rarer protocols and technologies and be aware of their place within a potential network design
  • Perform and document site surveys or supervise the sub-contracting of such activities
  • Perform all necessary installation activities on vendor supplied products and/or supervise the sub-contracting of these activities
  • Understand and check network designs proposed for implementation (clarity, test and corrective action).  Seek higher authority if necessary.
  • Be responsible for the production of accurate, high quality project documentation
  • Carry out tasks autonomously under the general direction of the Project Manager while providing feedback as required by the Project Manager
  • Maintain familiarity with all Quality Systems and ensure that all work is completed in compliance with the relevant procedures
  • Ability to manage own workload and meet all SLA’s as required

 

Competency: Skills/Knowledge/Qualifications:

  • Experience with all cabling types as per above duties.
  • Experience working in Data Centre environments.
  • Must be able to troubleshoot faults using various test equipment such as LSPM.
  • Be able use a Fluke Versiv tester to test Fibre and copper.
  • Experience in termination of copper cables.
  • Must hold a Full UK driving licence and be able to obtain BS7858 Security clearance.
  • Must be PC literate, especially Microsoft Office suite including Microsoft Excel.
  • Must show a flexible approach to the role, with the ability to adapt and react to business needs.
  • Must be able to travel and hold valid Passport.
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Job Description:

In addition to the Job Objectives as set out in the Roles and Responsibilities Matrix, the Field Engineer will support best in class telecoms engineering infrastructure and technical services to customers and end clients through teams with competent and qualitative skillsets.

 

Principal Accountabilities/Objectives:

The Field Engineer is responsible for effective duties as set out below. The Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

    • Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
    • Carry out installation and commissioning duties in both a project and maintenance environment.
    • Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
    • Provide OOH on-call cover as required by agreed on-call rota.
    • Provide the Indigo GSC with regular up-to-date information on progress of intervention.
    • Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
    • Complete and submit all paperwork and documentation within SLA.
    • Fault Finding. Ability to receive instructions (written and/or verbal) from GSC (Indigo and/or customer) to resolve outstanding issues.
    • Installation of metalwork, basket work and basic rack and stack services.
    • Fibre and cable pulling, dressing, labelling and securing of same.
    • Copper Cable termination including Cat “x” and E1 terminations.
    • Ensure continuity, test and measurement of cable and fibre runs.
    • Electrical connectivity of 240v AC and up to 48v DC to distribution panels (no power up until certification).
    • Controls and Manages Risk Assessment and Method Statement documentation.
    • Ensure Health & Safety and Engineering Quality standards are maintained within the business at all times.
    • Develop fault diagnosis skills using OTDR testing procedures.
    • Develop fault diagnosis skills using Ethernet/OSA testing procedures.
    • Perform all necessary installation activities on vendor supplied products and/or supervise the sub-contracting of these activities.
    • Where required, perform, manage and record SVSA’s and HSE audits.
    • To ensure successful completion of all deployment activities to the customers satisfaction.
    • To take ownership of assigned faults through to resolution.
    • Excellent writing

 

Competency: Skills/Knowledge/Qualifications:

    • Qualified and experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements.
    • Entry level Telecoms Commissioner who is skilled and competent in providing basic standalone product commissioning to a level of “green light and connectivity”.
    • Demonstrable “hands on” experience including I&C activity, test equipment, network build, and power.
    • 18th edition Electrical Installation City & Guilds
    • 18th edition Electrical Test City & Guilds
    • Fibre Splicing City & Guilds
    • CSCS/ECS
    • Experienced in the installation and commissioning of Nokia, Juniper, Huawei, Tellabs, Infinera and Ciena equipment, plus an in-depth knowledge of networking, optical transmission systems and IP.
    • Proven customer interface skills base on experience in similar environments.
    • Report writing excellent standard of written and spoken English.
    • Able to work under pressure and positively influence others.
    • PC literate, especially Microsoft Office 365 suite. Experience of using Visio is essential.
    • Ability to manage own workload and meet all SLAs as required.
    • Flexible approach to the role, with the ability to adapt and react to business needs.
    • Full UK Driving Licence
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Department: Operations
Location: Flexible
Hours: Monday to Friday, 09:00 to 17:30
Reports to: Portfolio Manager
   

 

Job Description:

The role of Project Manager provides customers with a variety of project management services, including but not limited to successfully executing a local project or a sub-project on time, in scope and on budget whilst continually analysing and implementing plans to improve project profitability.

He/she ensures quality execution and customer satisfaction and applies standard processes and escalates new issues upwards through line management.

 

Principal Accountabilities/Objectives:

 

  • Strategy and Planning, Delivery and Closure:
    • Supports Sales Team in quote and bid creation;
    • Executes project and proposes corrective actions using a standard Project Management Plan in line with Indigo’s Project Management processes;
    • Prepares Project Management Plans and project phase plans for the Projects;
    • Proposes for approval tactical contingency plans in anticipation of potential problems;
    • Prepares resource forecast requirement plans;
    • Executes project, monitors and controls progress against a baseline plan, looks continuously for improvement;
    • Allocates tasks and priorities as needed;
    • Proposes for approval corrective actions when not tracking against the plan;
    • Reports on the necessary Project Metrics (e.g. Effort to date, Estimated Cost to Complete, Estimated effort at Completion);
    • Ensures Project closure.
    • Project Reporting and Project Reviews.

 

  • Skills/Knowledge:
    • Experienced in delivering telecoms/data centre/ infrastructure-based projects within set timelines and budgets; Ability to digest technical engineering work packages;
    • Excellent interpersonal, leadership and communications skills;
    • Highly self-motivated;
    • Organised and disciplined in approach;
    • Work ethic flexibility in terms of hours and geography (work in other locations and/or outside normal working hours when required);
    • Ability to create or introduce new ideas, methods, or processes to the workplace;
    • PC Literate, including MS Word, MS Project, MS Excel and MS PowerPoint;
    • Proven track record in engineering and implementation management;
    • Budgetary and business acumen;
    • Good geographical understanding of the UK;
    • Flexible approach and commitment to meet the client requests.

 

  • Qualifications:
    • Degree or equivalent education (training and/or experience);
    • Prince 2 Practitioner or equivalent;
    • British Safety Council Level 2 Risk Assessment.

 

 

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Department: Global Support Centre (GSC)
Location: Magor
Hours: Monday to Friday, 09:00 to 17:30
Reports to: GSC Manager
Direct Reports: Team Members

 

Job Description:

The role of the GSC Team leader is to provide leadership to the Day teams, acting as a point of escalation to ensure that customer SLAs/KPIs are met or exceeded.  The GSC “Day” Team leader will be accountable for the delivery and achievement of the customer SLAs.  The GSC Team Leader must be clear and concise in all forms of communications. Diligence and attention to detail are also key skills along with ability to multi-task and prioritise work appropriately.  The GSC Team leader role is a line management role to the Day team, extended day teams and IDCC teams.

The GSC Team leader will be required to work very closely with all other departments within Indigo Telecom Group and its Service Partners and, as such, will need to develop good working relationships with members of staff within these departments.

 

Main Responsibilities:

  • Manage the delivery of the GSC services:
    • Manage and achieve the customer SLAs and KPIs;
    • Ensure all required site visit reports & customer part returns are completed according to customer contractual agreements;
    • Take ownership of incidents in a calm and efficient manner and manage to resolution;
    • Complete root cause analysis, implementing improvement actions where required;
    • Ensure that all GSC and customer reports are correctly completed by 5th day of each month;
  • Manage the GSC staff and extended teams:
    • Effectively lead and manage the GSC Day teams on a day to day basis;
    • Act as first point of escalation for the GSC teams, internal and external customers;
    • Complete customer incident reports as required within agreed timescales;
    • Work with the Shift team to review options to meet SLAs, assess priorities and make decisions on the course of action to follow;
    • Communicate effectively internally and externally on the chosen course of action;
    • Ensure various Indigo Telecom Group support function e-mail accounts are monitored and e-mails actioned in a timely manner at all times;
    • Where applicable, ensure that the customer specific e-mail accounts are monitored and actioned, and that third-party tickets are monitored and chased according to SLA’s and guidelines;
    • Train, advise, coach and mentor team members; set objectives, hold regular one to one reviews, monitor individual performance and complete mid-year and annual appraisals;
    • Provide input to training needs, provide training where possible, and arrange for internal training with colleagues and other departments where necessary;
    • Ensure that the company and customer fault management systems are 100% accurate and up to date at all times in terms of contract management, site information, database administration and training;
    • Monitor and redistribute workload as required within the GSC teams
    • Drive the teams to deliver the best in class customer experience and exceptional customer service for all clients.
  • Communication with the customer:
    • Ensure customers are kept informed of incident progress throughout the ticket lifecycle, internally and externally, adhering to SLA response times;
    • Attend customer review conference calls/meetings as required;
    • Act as the technical escalation point for customer networks.

 

Competency:  Skills / Knowledge / Qualifications:

  • Previous Help Desk experience an advantage;
  • Previous experience of leading a team essential;
  • Ability to build and maintain good working relationships both internally and externally;
  • Analytical problem solver;
  • Strong attention to detail;
  • Excellent customer service skills;
  • Excellent communication skills, both verbal and written English;
  • Desire and motivation to learn and ability to advance skill level;
  • Ability to multitask and prioritise workload;
  • Flexibility and ability to work on own initiative;
  • Ability to remain calm under pressure;
  • PC literate, especially Microsoft Office;
  • Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
  • Trustworthy and honest.

 

 

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Department: Sales
Location: UK
   
Reports to: Sales Director
Start Date: Immediate

 

Job Description:

New business development and account management of major Data Centre customers and global network operators, promoting the use of the Indigo’s project and managed services in order to achieve sales targets, business growth and improved customer satisfaction.

Sales Performance:

  • Proactively identify and develop new opportunities to sell Indigo’s services;
  • Act as the main point of contact with customers, maintaining and developing strong customer relations;
  • Achieve sales targets through the successful delivery of services;
  • Take full end to end ownership of bid management/RFQ’s including appropriate and timely engagement with Indigo’s Operations and Projects departments to ensure successful delivery of the services;
  • Provide accurate and timely account information and forecasts including regular reports as required including, sales pipeline, quotes, margin analysis, purchase order status and revenues.
  • Always represent Indigo in a professional manner, both internally and with customers;
  • Always promote the highest level of customer service.

Competency:  Skills / Knowledge / Qualifications:

  • Proven track record within service delivery environment having worked directly with high value customers;
  • Exceptional knowledge and experience of data centre build and support operations, plus Optical/IP/fixed line network projects and managed services;
  • Excellent communicator and ‘networker’, with the ability to work with, and be respected by both peers and customers.
  • Ability to very quickly translate quotes and scopes of works to operational requirements;
  • First class presentation skills and self-assured in contact with customers and internal teams;
  • A self-starter, requiring little or no supervision with a positive attitude and outlook;
  • PC literate, especially Microsoft Office suite.

 

 

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Locations: Scotland and London

Job Purpose:

 

The role of the RAN Engineers will primarily be to support project-based activities for National Mobile Network Operators.

 

Principal Accountabilities / Objectives:

 

To provide Field Engineering resources that are analytical, energetic and pragmatic individuals to support ongoing and long-term projects across UK. Key to the success of our projects is not only the skills and experience of the engineers, but also the attitude to the tasks at hand.

 

Main Responsibilities:

Typically, engineers are expected to complete three site upgrades/migrations during a working day, however, this is subject to the availability of geographically suitable sitesThe Field Engineers (FE) will be attending Mobile Network Operator (MNO) sites across UK to perform a number of tasks on 2G, 3G, 4G and radio paging services, including, but not limited to;

  • Attendance at multiple RAN, Core, Exchange and/or Hop sites each day
  • Interacting with the Customer RAN team to complete daily activities
  • Use of transmission testing devices for TDM and Ethernet and Test phones for 2G, 3G and 4G pre/post activity call/capacity testing of Customer Cells
  • Transmission testing (TDM/Ethernet), failure diagnosis, accurate fault reporting
  • TDM jumpering and subsequent testing
  • Access to Laptop on site to act as remote hands – This also necessitates access to cellular data network from another operator to ensure laptop can be remotely managed when activities necessitate
  • Creation of Hand-Over Pack post each site visit within standard template
  • Provision of Installation materials, provided within a single rack, between racks in a shelter or between racks in a compound – specifically including
    • 3002 cable (Indoor and Outdoor) BNCs and Type 43 connectors.
    • (CAT6 (Indoor and Outdoor) with RJ-45 connectors (Straight and Crossover).

 

Attitude, Knowledge and Skills:

 

Task days are designed to be completed within normal working hours. It must be understood that whilst individual sites typically complete in less than one hour, there are exceptional days when a range of issues may prevent this from being the case. Additionally, high priority sites may be required to be scheduled to complete either at night or weekends. Engineers are expected to be on site by 09:00 and will need to operate within specific outage windows.

TDM and Ethernet test equipment must be provided to all engineers and is the responsibility of the partner.

Engineers must be familiar with a range of technologies and the different mechanisms for the delivery of capacity and the deployment of vendor hardware within a Mobile Operator environment.

These include;

  • Legacy Transmission – PDH/SDH, NTEs and MDFs – Optical and Electrical
  • Ethernet – IP and IPVPN
  • TDM, SDH and Ethernet microwave transmission.
  • Tellabs 86xx, Cisco 901
  • 2G/3G/4G technologies, with hardware and base stations from Huawei, Ericsson, NSN, Nortel

 

Competency/Skills/Knowledge/Qualifications:

  • Must have 5+ years experience in a similar environment

Salary:

Competitive

Start date:

As soon as possible

Application: To apply for the position please send your CV to careers@indigo-belcom.com

4site Vacancies

4site is part of the Indigo Telecom Group and has several open roles in fibre and wireless survey, design and planning. Find out more at https://www.4sitenetworks.com/careers/

Typical Vacancies

Due to the nature of our business, Indigo is continuously looking to supplement its existing workforce.

The types of opportunities we offer include the following:

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)on 24x7x365 basis

  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call rota
  • Proven onsite telecoms experience
  • Proven knowledge and experience working on a variety of multi-vendor telecoms equipment
  • Competent in the use of telecoms test equipment
  • Troubleshoot and clearance of alarms with remote Technical Support
  • Swapping of various telecoms equipment or associated cabling (eg Fibres)
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Commissioning and fault finding of various leading telecoms vendor equipment -Inc pre-staging works
  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Investors in People

Newly granted a Silver Award, since 1991 Investors in People has set the standard for better people management. Our internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.

Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.