Information

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

Close partnerships with suppliers and customers mean that Indigo Telecom Group provides high quality solutions, consistently.

An essential part of that quality offering is our people, and so we employ only the most talented individuals who exhibit professionalism, drive and creativity in everything they do.

If you want to join an organisation that values your talents and wants you to fulfil your full potential, then get in touch by sending your CV to;

careers@indigo-belcom.com or by calling us +44 (0)1291 435500.

Current Vacancies

Here are details of our current vacancies:

Department: Sales
Location: UK
Reports to: Sales Director
Start Date: Immediate

 

Job Description:

New business development and account management of major Data Centre customers and global network operators, promoting the use of the Indigo’s project and managed services in order to achieve sales targets, business growth and improved customer satisfaction.

Sales Performance:

  • Proactively identify and develop new opportunities to sell Indigo’s services;
  • Act as the main point of contact with customers, maintaining and developing strong customer relations;
  • Achieve sales targets through the successful delivery of services;
  • Take full end to end ownership of bid management/RFQ’s including appropriate and timely engagement with Indigo’s Operations and Projects departments to ensure successful delivery of the services;
  • Provide accurate and timely account information and forecasts including regular reports as required including, sales pipeline, quotes, margin analysis, purchase order status and revenues.
  • Always represent Indigo in a professional manner, both internally and with customers;
  • Always promote the highest level of customer service.

Competency:  Skills / Knowledge / Qualifications:

  • Proven track record within service delivery environment having worked directly with high value customers;
  • Exceptional knowledge and experience of data centre build and support operations, plus Optical/IP/fixed line network projects and managed services;
  • Excellent communicator and ‘networker’, with the ability to work with, and be respected by both peers and customers.
  • Ability to very quickly translate quotes and scopes of works to operational requirements;
  • First class presentation skills and self-assured in contact with customers and internal teams;
  • A self-starter, requiring little or no supervision with a positive attitude and outlook;
  • PC literate, especially Microsoft Office suite.

 

 

Department: Sub-Contractor Manager
Location: TBC
Reports to: Head of Projects
Salary: Competitive

 

The Sub-Contractor Manager will be responsible for global sub-contractor identification, selection and evaluation (covering the managed services and project business), establishing/on-boarding new sub-contractors into the local markets to ensure operational readiness. The role is also responsible for evaluating sub-contractor capacity against target plans, planning the delivery of any specific training to meet customer scopes of work and for specifying, agreeing and measuring Key Performance Indicators/Service Level Agreement performance on a regular basis and SHEQ compliance.

The Sub-Contractor Manager will work closely with Procurement/Commercial on closing contractual agreements to drive the optimum cost/service model for Indigo. Additionally, the Sub-Contractor Manager will support the Sales and Business Development organisation in their understanding of applicable sub-contractor costs and capabilities when responding to bids and opportunities.

The Sub-Contractor Manager will also work as the single point of contact for operational sub-contractor issues and escalations in association with the local Indigo operational lead. National and International travel will be required.

 

Principle Accountabilities/Objectives:

 

  • Sub-contractor identification, selection and on-boarding
  • Sub-contractor Training & Certification
  • Demand Management
  • Sub-contractor Governance
  • Health & Safety compliance

 

Competency: Skills/Knowledge/Qualifications:

 

  • Broad International telecoms experience across multiple technologies;
  • Proven track record of identifying and managing sub-contractor resources;
  • Demonstrable commercial and financial awareness;
  • International experience in managing teams/stakeholders an advantage;
  • Proven track record of delivering critical services;
  • Ability to take ownership of an issue and see things through to the end;
  • Full EU Driving licence essential.
  • Degree or equivalent education (training and/or experience);
Department: Project Coordinator
Location: Magor, Newport
Direct Reports: None
Reports to: Central Services Manager
Hours: 09:00-17:30 Monday to Friday

 

If you are looking for new challenges and want to join a company where a good working environment goes hand in hand with professional projects delivery in the Telecom sector – then this may be the role for you.

Indigo Telecom Group are offering a Temp-to-Perm Project Coordinator role in our new Magor head-office. You will be coordinating international telecoms projects and working closely with project managers, engineers as well as our A-list clients to coordinate the delivery of engineering telecom services. The successful candidate will be working in an ever-changing project environment hence the ability to keep a clear head whilst often dealing with multiple tasks is essential.

 

Main Responsibilities:

 

  • Act as the point of contact for engineers, team leaders, project managers, logistics and the customers on the day-to-day activities, escalating issues when relevant.
  • Plan and coordinate work to meet project SLAs.
  • Ensure accurate and timely information to engineers and audit project documentation.
  • Arrange site access permits, coordinate with QA and H&S, keep trackers and logs updated.
  • Responsible for simple projects including simple profit and loss statements.
  • Coordinate and track tools and test equipment between field staff, identify consumables and parts, place orders, track and co-ordinate deliveries to site.
  • Report internally and to customers as relevant by project(s).
  • Represent the company in customer meetings/conference calls in either an assisted or primary role.

 

Skills & Qualifications:

 

  • Previous Project Coordinator experience required.
  • Previous experience in the Telecoms industry would be an advantage.
  • Good PC and Microsoft Office skills especially Microsoft Excel.
  • Good telephone manners, strong communication skills and experience of dealing with difficult parties.
  • Good geographic knowledge of UK.
Department: Operations
Main Location: Netherlands
Reports to: Saminder Ramgarhia​
Direct reports: None

 

Principal Accountabilities / Objectives:

 

The Field Engineer will be expected to provide field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

 

Principal accountabilities of the role include, but are not limited to:

  • To support the company by carrying out installation and commissioning duties in both a project and maintenance environment.
  • To provide First Line Maintenance support for Indigo’s current customer base.
  • Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
  • Provide OOH on-call cover as required by agreed on-call rota.
  • Provide the Indigo GSC / Project team with regular up-to-date information on progress of intervention.
  • Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
  • Complete and submit all paperwork and documentation within SLA.

Other Key Responsibilities:

  • Establish and maintain excellent working relationships within Indigo.
  • Represent Indigo in a professional manner at all times, both externally and internally.
  • Comply with company and local standards, procedures and protocols.
  • Comply and work with the company with regard to Health and Safety.
  • Complete other ad hoc duties as required.
  • Updating and producing new processes and policies as required.

Competency/Skill/Knowledge/Qualifications:

  • Good oral and written communicator.
  • Good training skills.
  • Ability to work as part of a team.
  • Ability to work on own initiative and deliver key objectives.
  • Able to work under pressure.
  • Ability to positively influence others.
  • Previous experience in telecommunications or related field experience.
  • A sound knowledge of Nokia/Alcatel-Lucent, Ciena, Huawei, Cisco and Tellabs equipment is essential.
  • PC literate, especially Microsoft Office suite including MS PowerPoint and MS Visio. Microsoft Excel is essential.
  • Willingness and ability to pick up new systems quickly.
  • Excellent standard of written and spoken English.
  • Excellent telephone manner.
  • Self motivated and able to work to own initiative.
  • Ability to effectively manage own time and workload.
  • Flexible approach to the role, with the ability to adapt and react to business needs.

 

 

Department: Operations
Main Location: Magor
Reports to: GSC Team Leader
Direct reports: None

 

Principal Accountabilities / Objectives:

 

The Indigo Telecom Group Global Support Centre (GSC) provides its customers with network monitoring, European wide engineering resources and associated technical services. Based out of Magor, South Wales, the Indigo GSC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.

The Indigo GSC interacts frequently with its customer’s support, UK & European service partners and suppliers, and Indigo’s sales teams so it’s important that the GSC Technical Call Handler is clear and concise in their communications.  Diligence and attention to detail are also key skills along with ability to multi-task and prioritise work appropriately.

The individual will be required to work very closely with the all other departments within Indigo and also Indigo Service Partners, and as such will need to develop good working relationships with members of staff within these departments

 

Main Responsibilities:

 

Principal accountabilities of the role include, but are not limited to:

 

 

  • Answer and process customer fault calls in a professional, responsible and consistent manner;
  • Conduct transactions accurately, which adhere to SLA measurements as per customer contracts;
  • Log support calls from customers on the fault management system, and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally;
  • Manage faults to a satisfactory conclusion (identifying and responding to faults on the fault management systems, liaising with 3rd party suppliers, handling faults through to resolution);
  • Follow the defined GSC processes and procedures to ensure that the fault management system is kept fully updated at all times;
  • Ensure on a daily basis that all open calls are progressed and that customers are kept regularly updated on progress;
  • Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution;
  • Monitor the Indigo Support email account and take the appropriate course of action to meet the customer SLAs;
  • Monitor customer third party systems, and regularly chase for updates until resolved;
  • Monitor and act on the time commitments to ensure SLA’s are met;
  • Follow the defined GSC processes and procedures before escalating to the GSC Team Leaders in the event of a potential SLA failure;
  • Carry out any further ad-hoc tasks requested by the GSC Manager or GSC Team Leader during day and night shifts.

 

Competency: Skills/Knowledge/Qualifications:

 

  • Previous Help Desk experience an advantage;
  • Ability to build and maintain good working relationships both internally and externally;
  • Analytical problem solver;
  • strong attention to detail;
  • Excellent customer service skills;
  • Excellent communication skills, both verbal and written English;
  • Desire and motivation to learn and ability to advance skill level;
  • Ability to multitask and prioritise workload;
  • Flexibility and ability to work on own initiative;
  • Ability to remain calm under pressure;
  • PC literate, especially Microsoft Office;
  • Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
  • Trustworthy and honest

Locations: Scotland and London

Job Purpose:

 

The role of the RAN Engineers will primarily be to support project-based activities for National Mobile Network Operators.

 

Principal Accountabilities / Objectives:

 

To provide Field Engineering resources that are analytical, energetic and pragmatic individuals to support ongoing and long-term projects across UK. Key to the success of our projects is not only the skills and experience of the engineers, but also the attitude to the tasks at hand.

 

Main Responsibilities:

Typically, engineers are expected to complete three site upgrades/migrations during a working day, however, this is subject to the availability of geographically suitable sitesThe Field Engineers (FE) will be attending Mobile Network Operator (MNO) sites across UK to perform a number of tasks on 2G, 3G, 4G and radio paging services, including, but not limited to;

  • Attendance at multiple RAN, Core, Exchange and/or Hop sites each day
  • Interacting with the Customer RAN team to complete daily activities
  • Use of transmission testing devices for TDM and Ethernet and Test phones for 2G, 3G and 4G pre/post activity call/capacity testing of Customer Cells
  • Transmission testing (TDM/Ethernet), failure diagnosis, accurate fault reporting
  • TDM jumpering and subsequent testing
  • Access to Laptop on site to act as remote hands – This also necessitates access to cellular data network from another operator to ensure laptop can be remotely managed when activities necessitate
  • Creation of Hand-Over Pack post each site visit within standard template
  • Provision of Installation materials, provided within a single rack, between racks in a shelter or between racks in a compound – specifically including
    • 3002 cable (Indoor and Outdoor) BNCs and Type 43 connectors.
    • (CAT6 (Indoor and Outdoor) with RJ-45 connectors (Straight and Crossover).

 

Attitude, Knowledge and Skills:

 

Task days are designed to be completed within normal working hours. It must be understood that whilst individual sites typically complete in less than one hour, there are exceptional days when a range of issues may prevent this from being the case. Additionally, high priority sites may be required to be scheduled to complete either at night or weekends. Engineers are expected to be on site by 09:00 and will need to operate within specific outage windows.

TDM and Ethernet test equipment must be provided to all engineers and is the responsibility of the partner.

Engineers must be familiar with a range of technologies and the different mechanisms for the delivery of capacity and the deployment of vendor hardware within a Mobile Operator environment.

These include;

  • Legacy Transmission – PDH/SDH, NTEs and MDFs – Optical and Electrical
  • Ethernet – IP and IPVPN
  • TDM, SDH and Ethernet microwave transmission.
  • Tellabs 86xx, Cisco 901
  • 2G/3G/4G technologies, with hardware and base stations from Huawei, Ericsson, NSN, Nortel

 

Competency/Skills/Knowledge/Qualifications:

  • Must have 5+ years experience in a similar environment

Salary:

Competitive

Start date:

As soon as possible

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Typical Vacancies

Due to the nature of our business, Indigo is continuously looking to supplement its existing workforce.

The types of opportunities we offer include the following:

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)on 24x7x365 basis

  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call rota
  • Proven onsite telecoms experience
  • Proven knowledge and experience working on a variety of multi-vendor telecoms equipment
  • Competent in the use of telecoms test equipment
  • Troubleshoot and clearance of alarms with remote Technical Support
  • Swapping of various telecoms equipment or associated cabling (eg Fibres)
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Commissioning and fault finding of various leading telecoms vendor equipment -Inc pre-staging works
  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Investors in People

Newly granted a Silver Award, since 1991 Investors in People has set the standard for better people management. Our internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.

Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.