Careers

Principal Accountabilities / Objectives:

The Senior Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build I&C activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance.

He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards.

Main Responsibilities:

• To support the company by carrying out installation and commissioning duties in both a project and maintenance environment.
• To provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
• Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
• Provide OOH on-call cover as required by agreed on-call rota.
• Provide the Indigo GSC / Project team with regular up-to-date information on progress of intervention.
• Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
• Complete and submit all paperwork and documentation within SLA.

Competency: Skills/Knowledge/Qualifications:

• Good oral and written communicator.
• Good training skills.
• Ability to work as part of a team.
• Ability to work on own initiative and deliver key objectives.
• Able to work under pressure.
• Ability to positively influence others.
• Previous experience in telecommunications or related field experience.
• A sound knowledge of Nokia/Alcatel-Lucent, Ciena, Huawei, Cisco and Tellabs equipment are essential.
• PC literate, especially Microsoft Office suite including MS PowerPoint and MS Visio. Microsoft Excel is essential.
• Willingness and ability to pick up new systems quickly.
• Excellent standard of written and spoken English.
• Excellent telephone manner.
• Self-motivated and able to work to own initiative.
• Ability to effectively manage own time and workload.
• Flexible approach to the role, with the ability to adapt and react to business needs.
• Ability to complete & submit project documentation within specified deadlines.

Job Purpose:

The Indigo-Belcom GSC provides its customers with network monitoring, European wide engineering resources and associated technical services. Based in South Wales, the Indigo-Belcom GSC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.

Main Responsibilities:

• Answer and process customer fault calls in a professional, responsible and consistent manner;
• Conduct transactions accurately, which adhere to SLA measurements as per customer contracts;
• Log support calls from customers on the fault management system, and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally;
• Manage faults to a satisfactory conclusion (identifying and responding to faults on the fault management systems, liaising with 3rd party suppliers, handling faults through to resolution);
• Follow the defined GSC processes and procedures to ensure that the fault management system is kept fully updated at all times;
• Ensure on a daily basis that all open calls are progressed and that customers are kept regularly updated on progress;
• Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution;
• Monitor the Indigo-Belcom Support email account and take the appropriate course of action to meet the customer SLAs;
• Monitor customer third party systems, and regularly chase for updates until resolved;
• Monitor and act on the time commitments to ensure SLA’s are met;
• Follow the defined GSC processes and procedures before escalating to the GSC Team Leaders in the event of a potential SLA failure;
• Carry out any further ad-hoc tasks requested by the GSC Manager or GSC Team Leader during day and night shifts.

Competency: Skills/Knowledge/Qualifications:

• Previous Help Desk experience an advantage;
• Ability to build and maintain good working relationships both internally and externally;
• Analytical problem solver;
• Strong attention to detail;
• Excellent customer service skills;
• Excellent communication skills, both verbal and written English;
• Desire and motivation to learn and ability to advance skill level;
• Ability to multitask and prioritise workload;
• Flexibility and ability to work on own initiative;
• Ability to remain calm under pressure;
• PC literate, especially Microsoft Office;
• Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
• Trustworthy and honest.

Locations: Scotland and London

Job Purpose:

The role of the RAN Engineers will primarily be to support project-based activities for National Mobile Network Operators.

Principal Accountabilities / Objectives:

To provide Field Engineering resources that are analytical, energetic and pragmatic individuals to support ongoing and long-term projects across UK. Key to the success of our projects is not only the skills and experience of the engineers, but also the attitude to the tasks at hand.

Main Responsibilities:

Typically, engineers are expected to complete three site upgrades/migrations during a working day, however, this is subject to the availability of geographically suitable sitesThe Field Engineers (FE) will be attending Mobile Network Operator (MNO) sites across UK to perform a number of tasks on 2G, 3G, 4G and radio paging services, including, but not limited to;

• Attendance at multiple RAN, Core, Exchange and/or Hop sites each day
• Interacting with the Customer RAN team to complete daily activities
• Use of transmission testing devices for TDM and Ethernet and Test phones for 2G, 3G and 4G pre/post activity call/capacity testing of Customer Cells
• Transmission testing (TDM/Ethernet), failure diagnosis, accurate fault reporting
• TDM jumpering and subsequent testing
• Access to Laptop on site to act as remote hands – This also necessitates access to cellular data network from another operator to ensure laptop can be remotely managed when activities necessitate
• Creation of Hand-Over Pack post each site visit within standard template
• Provision of Installation materials, provided within a single rack, between racks in a shelter or between racks in a compound – specifically including
  • 3002 cable (Indoor and Outdoor) BNCs and Type 43 connectors.
  • (CAT6 (Indoor and Outdoor) with RJ-45 connectors (Straight and Crossover).

Attitude, Knowledge and Skills:

Task days are designed to be completed within normal working hours. It must be understood that whilst individual sites typically complete in less than one hour, there are exceptional days when a range of issues may prevent this from being the case. Additionally, high priority sites may be required to be scheduled to complete either at night or weekends. Engineers are expected to be on site by 09:00 and will need to operate within specific outage windows.

TDM and Ethernet test equipment must be provided to all engineers and is the responsibility of the partner.

Engineers must be familiar with a range of technologies and the different mechanisms for the delivery of capacity and the deployment of vendor hardware within a Mobile Operator environment.

These include;

• Legacy Transmission – PDH/SDH, NTEs and MDFs – Optical and Electrical
• Ethernet – IP and IPVPN
• TDM, SDH and Ethernet microwave transmission.
• Tellabs 86xx, Cisco 901
• 2G/3G/4G technologies, with hardware and base stations from Huawei, Ericsson, NSN, Nortel

Competency/Skills/Knowledge/Qualifications:

• Must have 5+ years experience in a similar environment

Salary:

Competitive

Start date:

As soon as possible

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

• Completion of site surveys to include completion & submission of documentation
• Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
• Site installation works to include:
• Installation of rack & stack
• Card infill & replacement activities
• DC power cabling, termination & test
• AC power cabling
• Coax / Cat5 cable (installation, termination, labelling and testing)
• Fibre installation, scope, test, label
• HSE competent
• Completion of all H&S and Site Completion documentation
• Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
• Desirable
  • SC clearance
  • 17th edition Electrical Installation 2382 City & Guilds
  • Fibre Splicing City & Guilds
  • AC/DC competence and Arqiva accredited
  • NRSWA Unit 2 Chapter 8
  • Rooftop Awareness
  • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)on 24x7x365 basis

• Available to work to an on-call (shift) on 24×7 basis as part of an on-call rota
• Proven onsite telecoms experience
• Proven knowledge and experience working on a variety of multi-vendor telecoms equipment
• Competent in the use of telecoms test equipment
• Troubleshoot and clearance of alarms with remote Technical Support
• Swapping of various telecoms equipment or associated cabling (eg Fibres)
• Desirable
  • SC clearance
  • 17th edition Electrical Installation 2382 City & Guilds
  • Fibre Splicing City & Guilds
  • AC/DC competence and Arqiva accredited
  • NRSWA Unit 2 Chapter 8
  • Rooftop Awareness
  • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

• Commissioning and fault finding of various leading telecoms vendor equipment -Inc pre-staging works
• Completion of site surveys to include completion & submission of documentation
• Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
• Site installation works to include:
• Installation of rack & stack
• Card infill & replacement activities
• DC power cabling, termination & test
• AC power cabling
• Coax / Cat5 cable (installation, termination, labelling and testing)
• Fibre installation, scope, test, label
• HSE competent
• Completion of all H&S and Site Completion documentation
• Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
• Desirable
  • SC clearance
  • 17th edition Electrical Installation 2382 City & Guilds
  • Fibre Splicing City & Guilds
  • AC/DC competence and Arqiva accredited
  • NRSWA Unit 2 Chapter 8
  • Rooftop Awareness
  • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.