NOC - Indigo

clocks in different time zones on screens

Around the clock support

Our purpose-built Network Operations Centre (NOC) is the single point of contact for all reactive and proactive support and maintenance requirements. Fully staffed 24x7x365, Our NOC Engineering Team triage, troubleshoot and resolve faults, including the dispatch of the field service engineers and can jointly control the escalation to customer, supplier and vendor support in conjunction with owning the spares parts management process.

In 90+ countries

With a global footprint in over 90 countries and as partner to most of the world’s top 12 biggest companies, we pair dynamism and diligence to empower our customers to adapt and scale at pace. Our clients trust us to deliver with expertise, wherever they are in the world, and whatever technology they need.

Core Services

Basic 1st Line Support – Log and pass
1st Line Technical Support – Log, triage, escalate, and pass
1st & 2nd Line Full NOC Services – Log, triage, dispatch, resolve, and escalate
3rd & 4th Line Support – Advanced technical troubleshooting, complex fault resolution, and vendor engagement
Service Commissioning and Provisioning
Capacity Management
Monthly Service Reporting
24/7, Out-of-Hours, and Ad-Hoc Support
Consultative Services’

Optional Services

First and Second technical support with escalation to vendor third line
Monitor and assist with resolution of network elements
Coordinate and assist with repairs for network elements (RMA process)
Provide escalations to backhaul providers
Escalations to suppliers (build contractors)
Manage and communicate planned engineering works
Bespoke monthly reporting

Indigo Subsea

We have a dedicated NOC to provide system operator support for modern submarine networks, transforming the legacy fault reporting process into a modern proactive network analysis model, managing the entire system end to end.

Systems Operator Support

How we're different

Our people are our greatest assets. Powered by the brightest minds and leading technical insights, we maximise the value of connectivity for leading global businesses.

An ambitious and committed team working as one to securely deliver the future of digital infrastructure.

We’re ISO accredited and work to ITILv4 standards. Find out more about our certifications.

Join the team

A team with professionalism, drive and creativity in everything they do

I enjoy working for Indigo because the leadership team genuinely cares about its people. The health and safety culture here is very strong. People often talk about a top-down culture driven by the board, but at Indigo it’s actually driven from the ground up.

Rich Hollins

Chief Operations Officer

Chief Operations Officer, Rich Hollins, play a pivotal role in enhancing our operational efficiency, optimizing processes, and ensuring seamless coordination across our worldwide operations.

For me personally, Indigo gave me an opportunity and have been true to what they said they’d do. I’m just working hard to make sure I hold up my end of the deal.

Howard Payne

Global Head of NOC Services

Howard is the Global Head of NOC Services based in the USA, and comes with many years of telecoms experience. Since joining the company he has been a huge part of Indigo's growth to our USA presence and is a valued member of the Indigo team.

I love what I do. I had no idea that such a job existed when I left school and I’m grateful for Indigo for helping me find a career path that I really enjoy.

Holly Fisher

Development Operations Manager

Holly is a valued member of the Indigo team, and has worked within many roles in her years at the company. She is now our Development Operations Manager, and oversees Indigo’s Salesforce deployment and is responsible for finding ways to maximise the investment and all the data it generates.

I enjoy working for Indigo because the leadership team genuinely cares about the staff. And the health and safety culture is very strong. People talk about a top-down culture, where it's driven by the board, but it's actually driven up in Indigo.

David Healy

Head of SHEQ

David has 25 years’ experience in telecoms and health and safety having started his career as a Telecoms Engineer in 1996. He also served in the army up until 2008, where he was trained in communications and information systems.

Today, I am just over two years into my role as PM working with some of the biggest telecom companies on the planet.

Jasmine Maher

Project Manager

I was promoted to my current role in 2019 after I completed the APM Project Management qualification (SCQF Level 7), which demonstrates knowledge of all elements of PM and how they fit into strategic and commercial environments.

I’d recommend an apprenticeship with Indigo as a great way to start your career.

Harry Mackenzie

Trainee Telecoms Field Engineer

Read about Harry's apprenticeship in Indigo and how his training and experience has led to him becoming a field engineer.

Right from when I started five years ago, I was always made to feel part of something at Indigo. That hasn’t changed.

Lauren Brooks

Service Assurance Executive

Working in a bank and not happy about it, I was looking for career progression, a new challenge and a more exciting career opportunity. That was five years ago; today I’m a key member of the Global Service Assurance team at Indigo.

I can’t say I’ve ever felt bored at my job.

Johnny Lane

Senior Surveyor and drone expert

No two days are the same at my job! I could be climbing a mast taller than the Spire on O’Connell Street, or I could be piloting a drone, mapping a mountainside.

Need help with 24x7x365 NOC support

Get in touch to discover how we can partner to design, deploy, and support your digital infrastructure.

Get in Touch