Around the clock support
Our purpose-built Network Operations Centre (NOC) is the single point of contact for all reactive and proactive support and maintenance requirements. Fully staffed 24x7x365, Our NOC Engineering Team triage, troubleshoot and resolve faults, including the dispatch of the field service engineers and can jointly control the escalation to customer, supplier and vendor support in conjunction with owning the spares parts management process.
In 90+ countries
With a global footprint in over 90 countries and as partner to most of the world’s top 12 biggest companies, we pair dynamism and diligence to empower our customers to adapt and scale at pace. Our clients trust us to deliver with expertise, wherever they are in the world, and whatever technology they need.
- Basic 1st Line Support – Log and pass
- 1st Line Technical Support – Log, triage, escalate and pass
- 1st and 2nd Line Full NOC Services – Log, triage, dispatch, resolve, escalate
- Deliver monthly service reporting
- Service Commissioning and Provisioning
- Capacity Management
- 24/7 Support, OOH Support, Ad-Hoc Support
- Consultative Services
- First and Second technical support with escalation to vendor third line
- Monitor and assist with resolution of network elements
- Coordinate and assist with repairs for network elements (RMA process)
- Provide escalations to backhaul providers
- Escalations to suppliers (build contractors)
- Manage and communicate planned engineering works
- Bespoke monthly reporting
We have a dedicated NOC to provide system operator support for modern submarine networks, transforming the legacy fault reporting process into a modern proactive network analysis model, managing the entire system end to end.
How we're different
Our people are our greatest assets. Powered by the brightest minds and leading technical insights, we maximise the value of connectivity for leading global businesses.
An ambitious and committed team working as one to securely deliver the future of digital infrastructure.
We’re ISO accredited and work to ITILv4 standards. Find out more about our certifications.
A team with professionalism, drive and creativity in everything they do
With Indigo’s commitment to growth and innovation, I’m excited to steer a dynamic team, to design, deploy and support our customers’ digital infrastructure.Read more
I go to anywhere and everywhere I am needed to deliver engineering services. Indigo is the best company in the world!Read more
For me personally, Indigo gave me an opportunity and have been true to what they said they’d do. I’m just working hard to make sure I hold up my end of the deal.Read more
I love what I do. I had no idea that such a job existed when I left school and I’m grateful for Indigo for helping me find a career path that I really enjoy.Read more
I had dealt with Indigo in the past and knew they were very good at what they did. I was looking for a new challenge, took the job, and never looked back.Read more
I enjoy working for Indigo because the leadership team genuinely cares about the staff. And the health and safety culture is very strong. People talk about a top-down culture, where it's driven by the board, but it's actually driven up in Indigo.Read more
Today, I am just over two years into my role as PM working with some of the biggest telecom companies on the planet.Read more
I’d recommend an apprenticeship with Indigo as a great way to start your career.Read more
I was lucky enough to join Indigo (operating as 4site in Ireland) at a time when the company was embarking on ground-breaking national infrastructure projects, first in Ireland and then in the UK.Read more
Right from when I started five years ago, I was always made to feel part of something at Indigo. That hasn’t changed.Read more
I can’t say I’ve ever felt bored at my job.Read more