clocks in different time zones on screens

Around the clock support

Our purpose-built Network Operations Centre (NOC) is the single point of contact for all reactive and proactive support and maintenance requirements. Fully staffed 24x7x365, Our NOC Engineering Team triage, troubleshoot and resolve faults, including the dispatch of the field service engineers and can jointly control the escalation to customer, supplier and vendor support in conjunction with owning the spares parts management process.

Indigo Locations Map

In 90+ countries

With a global footprint in over 90 countries and as partner to most of the world’s top 12 biggest companies, we pair dynamism and diligence to empower our customers to adapt and scale at pace. Our clients trust us to deliver with expertise, wherever they are in the world, and whatever technology they need.

desk and chairs and screens in future looking room

Core Services

  • Basic 1st Line Support – Log and pass
  • 1st Line Technical Support – Log, triage, escalate and pass
  • 1st and 2nd Line Full NOC Services – Log, triage, dispatch, resolve, escalate
  • Deliver monthly service reporting
  • Service Commissioning and Provisioning
  • Capacity Management
  • 24/7 Support, OOH Support, Ad-Hoc Support
  • Consultative Services

 

Indigo NOC

Optional Services

  • First and Second technical support with escalation to vendor third line
  • Monitor and assist with resolution of network elements
  • Coordinate and assist with repairs for network elements (RMA process)
  • Provide escalations to backhaul providers
  • Escalations to suppliers (build contractors)
  • Manage and communicate planned engineering works
  • Bespoke monthly reporting
Indigo Subsea NOC engineers keeping submarine cables monitored

Indigo Subsea

We have a dedicated NOC to provide system operator support for modern submarine networks, transforming the legacy fault reporting process into a modern proactive network analysis model, managing the entire system end to end.

Systems Operator Support
A group of Indigo NOC employees

How we're different

Our people are our greatest assets. Powered by the brightest minds and leading technical insights, we maximise the value of connectivity for leading global businesses.

An ambitious and committed team working as one to securely deliver the future of digital infrastructure.

We’re ISO accredited and work to ITILv4 standards. Find out more about our certifications.

Join the team

A team with professionalism, drive and creativity in everything they do

I love what I do. I had no idea that such a job existed when I left school and I’m grateful for Indigo for helping me find a career path that I really enjoy.
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I had dealt with Indigo in the past and knew they were very good at what they did. I was looking for a new challenge, took the job, and never looked back.
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I remember seeing all the telecom logos on the tour of the GSD (Global Service Desk) and being impressed by the famous brands. I went from feeling overwhelmed on the first day to making sense of most of it by the end of the week. By the third week, I was practicing raising real tickets.
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I enjoy working for Indigo because the leadership team genuinely cares about the staff. And the health and safety culture is very strong. People talk about a top-down culture, where it's driven by the board, but it's actually driven up in Indigo.
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Today, I am just over two years into my role as PM working with some of the biggest telecom companies on the planet.
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I’d recommend an apprenticeship with Indigo as a great way to start your career.
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I joined the Marketing Team at an exciting time, where the company was transitioning through a rebrand and marketing was the driving force behind this process.
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I was lucky enough to join Indigo (operating as 4site in Ireland) at a time when the company was embarking on ground-breaking national infrastructure projects, first in Ireland and then in the UK.
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Right from when I started five years ago, I was always made to feel part of something at Indigo. That hasn’t changed.
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I really enjoy working in a job where the demands are constant and always developing.
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I love the work. I like it best when there’s a problem to solve and you have to get to the bottom of it. If it happens it’s at the build stage.
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I can’t say I’ve ever felt bored at my job.
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Need help with 24x7x365 NOC support

Get in touch to discover how we can partner to design, build, and support your digital infrastructure.

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