Indigo NOC

Our purpose-built Network Operations Centre (NOC) is the single point of contact for all reactive and proactive support and maintenance requirements. Fully staffed 24x7x365, our NOC support staff manage the dispatch of the field service engineers and can jointly control the escalation to second/third line support in conjunction with owning the spares parts management process.

Indigo field engineer on the phone

Core Services

  • Basic 1st Line Support – Log and pass
  • 1st Line Technical Support – Log, triage, escalate and pass
  • 1st and 2nd Line Full NOC Services – Log, triage, dispatch, resolve, escalate
  • Deliver monthly service reporting
  • Service Commissioning and Provisioning
  • Capacity Management
  • 24/7 Support, OOH Support, Ad-Hoc Support
  • Consultative Services

 

Indigo NOC

Options

  • Provide First and Second technical support with escalation to vendor third line
  • Monitor and assist with resolution of network elements
  • Coordinate and assist with repairs for network elements (RMA process)
  • Provide escalations to backhaul providers
  • Provide escalations to suppliers (build contractors)
  • Manage and communicate planned engineering works
  • Bespoke monthly reporting
Indigo NOC Annual stats

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