NOC - Indigo

clocks in different time zones on screens

Around the clock support

Our purpose-built Network Operations Centre (NOC) is the single point of contact for all reactive and proactive support and maintenance requirements. Fully staffed 24x7x365, Our NOC Engineering Team triage, troubleshoot and resolve faults, including the dispatch of the field service engineers and can jointly control the escalation to customer, supplier and vendor support in conjunction with owning the spares parts management process.

In 90+ countries

With a global footprint in over 90 countries and as partner to most of the world’s top 12 biggest companies, we pair dynamism and diligence to empower our customers to adapt and scale at pace. Our clients trust us to deliver with expertise, wherever they are in the world, and whatever technology they need.

Core Services

Basic 1st Line Support – Log and pass
1st Line Technical Support – Log, triage, escalate and pass
1st and 2nd Line Full NOC Services – Log, triage, dispatch, resolve, escalate
Deliver monthly service reporting
Service Commissioning and Provisioning
Capacity Management
24/7 Support, OOH Support, Ad-Hoc Support
Consultative Services

Optional Services

First and Second technical support with escalation to vendor third line
Monitor and assist with resolution of network elements
Coordinate and assist with repairs for network elements (RMA process)
Provide escalations to backhaul providers
Escalations to suppliers (build contractors)
Manage and communicate planned engineering works
Bespoke monthly reporting

Indigo Subsea

We have a dedicated NOC to provide system operator support for modern submarine networks, transforming the legacy fault reporting process into a modern proactive network analysis model, managing the entire system end to end.

Systems Operator Support

How we're different

Our people are our greatest assets. Powered by the brightest minds and leading technical insights, we maximise the value of connectivity for leading global businesses.

An ambitious and committed team working as one to securely deliver the future of digital infrastructure.

We’re ISO accredited and work to ITILv4 standards. Find out more about our certifications.

Join the team

A team with professionalism, drive and creativity in everything they do

The people are fantastic, we’re like one big work-family! There is such a wealth of experience and knowledge here, and everyone’s full of enthusiasm to get things done.

Kayleigh Wright

Technical Data Centre Pre-Sales Manager

Kayleigh joined the company in 2020 with a wealth of experience working within the telecoms/IT industry, and is a valued member of the Indigo team. She has transfered her experience and knowledge into her role as Indigo's Technical Data Centre Pre-Sales Manager.

For me personally, Indigo gave me an opportunity and have been true to what they said they’d do. I’m just working hard to make sure I hold up my end of the deal.

Howard Payne

NOC Manager, Denver

Howard is part of our operations out of Denver, USA, and comes with many years of telecoms experience. Since joining the company he has been a huge part of Indigo's growth to our USA presence and is a valued member of the Indigo team.

I love what I do. I had no idea that such a job existed when I left school and I’m grateful for Indigo for helping me find a career path that I really enjoy.

Holly Fisher

Salesforce Program Owner

Holly is a valued member of the Indigo team, and has worked within many roles in her years at the company. She is now part of our Salesforce Systems team, and oversees Indigo’s Salesforce deployment and is responsible for finding ways to maximise the investment and all the data it generates.

I had dealt with Indigo in the past and knew they were very good at what they did. I was looking for a new challenge, took the job, and never looked back.

Chris Portlock

Head of Global NOC Services

An accomplished engineer and team manager, Chris was looking for a new challenge and took on the responsibility of building Indigo’s Global Network Operations Centre (NOC). It’s a job he relishes because it keeps him at the leading edge of diverse network technologies.

I remember seeing all the telecom logos on the tour of the GSD (Global Service Desk) and being impressed by the famous brands. I went from feeling overwhelmed on the first day to making sense of most of it by the end of the week. By the third week, I was practicing raising real tickets.

Shaeya Hamilton

Service Desk Senior Coordinator

Tired of working in retail, Shaeya wanted job with more career prospects and hours that suited her lifestyle. Within a year she had her first promotion and was comfortably established in a line of work that was completely new to her when she went for the interview.

I enjoy working for Indigo because the leadership team genuinely cares about the staff. And the health and safety culture is very strong. People talk about a top-down culture, where it's driven by the board, but it's actually driven up in Indigo.

David Healy

Head of SHEQ

David has 25 years’ experience in telecoms and health and safety having started his career as a Telecoms Engineer in 1996. He also served in the army up until 2008, where he was trained in communications and information systems.

Today, I am just over two years into my role as PM working with some of the biggest telecom companies on the planet.

Jasmine Maher

Project Manager

I was promoted to my current role in 2019 after I completed the APM Project Management qualification (SCQF Level 7), which demonstrates knowledge of all elements of PM and how they fit into strategic and commercial environments.

I’d recommend an apprenticeship with Indigo as a great way to start your career.

Harry Mackenzie

Apprentice Telecoms Field Engineer

Read about Harry's apprenticeship in engineering. "I'll be in a good position to start a full-blown career in the telco/data centre sector".

I was lucky enough to join Indigo (operating as 4site in Ireland) at a time when the company was embarking on ground-breaking national infrastructure projects, first in Ireland and then in the UK.

Michael Rusty O'Sullivan

Fibre Planner & Survey Co-ordinator

I love problem solving, the constant puzzle of trying to figure out the best way of delivering the requirement for clients and their customers.

Right from when I started five years ago, I was always made to feel part of something at Indigo. That hasn’t changed.

Lauren Brooks

Service Assurance Executive

Working in a bank and not happy about it, I was looking for career progression, a new challenge and a more exciting career opportunity. That was five years ago; today I’m a key member of the Global Service Assurance team at Indigo.

I really enjoy working in a job where the demands are constant and always developing.

Antoni Campos

Project Manager, Data Centres

As Project Manager I have wide-ranging skills that span hardware, cabling, SANs, LANs and power. It’s a level of technical expertise that’s needed at Indigo to serve a diverse client base.

I can’t say I’ve ever felt bored at my job.

Johnny Lane

Wireless Surveyor and drone expert

No two days are the same at my job! I could be climbing a mast taller than the Spire on O’Connell Street, or I could be piloting a drone, mapping a mountainside.

Need help with 24x7x365 NOC support

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