
Around the clock support
Our purpose-built Network Operations Centre (NOC) is the single point of contact for all reactive and proactive support and maintenance requirements. Fully staffed 24x7x365, Our NOC Engineering Team triage, troubleshoot and resolve faults, including the dispatch of the field service engineers and can jointly control the escalation to customer, supplier and vendor support in conjunction with owning the spares parts management process.

In 90+ countries
With a global footprint in over 90 countries and as partner to most of the world’s top 12 biggest companies, we pair dynamism and diligence to empower our customers to adapt and scale at pace. Our clients trust us to deliver with expertise, wherever they are in the world, and whatever technology they need.

Core Services
- Basic 1st Line Support – Log and pass
- 1st Line Technical Support – Log, triage, escalate and pass
- 1st and 2nd Line Full NOC Services – Log, triage, dispatch, resolve, escalate
- Deliver monthly service reporting
- Service Commissioning and Provisioning
- Capacity Management
- 24/7 Support, OOH Support, Ad-Hoc Support
- Consultative Services

Optional Services
- First and Second technical support with escalation to vendor third line
- Monitor and assist with resolution of network elements
- Coordinate and assist with repairs for network elements (RMA process)
- Provide escalations to backhaul providers
- Escalations to suppliers (build contractors)
- Manage and communicate planned engineering works
- Bespoke monthly reporting

Indigo Subsea
We have a dedicated NOC to provide system operator support for modern submarine networks, transforming the legacy fault reporting process into a modern proactive network analysis model, managing the entire system end to end.

How we're different
Our people are our greatest assets. Powered by the brightest minds and leading technical insights, we maximise the value of connectivity for leading global businesses.
An ambitious and committed team working as one to securely deliver the future of digital infrastructure.
We’re ISO accredited and work to ITILv4 standards. Find out more about our certifications.
A team with professionalism, drive and creativity in everything they do
Need help with 24x7x365 NOC support
Get in touch to discover how we can partner to design, build, and support your digital infrastructure.