The New Normal in Telecoms

By Kevin Taylor, Chairman, Indigo Telecom Group

Wow, August has come around quickly and what a 6 months it has been! Workplaces across all industries have responded to the Covid-19 pandemic robustly and, whilst these have been challenging times for everybody, the safety and wellbeing of employees has been the most important topic.  In the Telecoms industry, we have kept our customers’ networks and data- centres on go, the support and engineering teams have done a great job keeping infrastructure working and office based staff have been able to work remotely to deliver all services to our customers.

Now as we are slowly coming out of lockdown and adapting to a ‘new normal’ there are new questions to answer – how different will the world be going forward? Should remote working become a longer-term option or is back to the office more effective? I guess the answers will be different for each sector as they adapt their operating models.  I am confident that challenges can be overcome, and new opportunities discovered as we reap the benefits of new ways of working.

engineer at a data centre

Remote working or back to the office?

Tech giants like Twitter and Slack have accelerated the shift to remote working and in healthcare, online consultation apps have boomed, and their popularity is likely to continue for the ease, comfort and protection they provide. However, we are seeing challenges in the retail sector due to low footfall of people buying their morning coffee or lunch while heading into work. Hopefully, we may see this situation improving as companies start returning to the office, for example, Barclays CEO Jes Staley signaled he wants all employees back in the office eventually.

people sharing ideas around the water cooler

Sharing ideas

The conversations and human interaction we have in the office should not be discounted – these ‘water cooler’ moments contribute significantly to creativity, idea sharing and overall culture.  Spontaneous moments of inspiration between colleagues and friends!  The domino effect of wider Covid-19 implications does, of course, mean that the individual circumstances of our employees should be considered, and flexible working arrangements agreed.

Telecoms forges its own path

Here at Indigo, the group encompasses the design, build, and support of global telecommunications networks and many of these jobs demand boots on the ground and face-to-face interaction. Like many other C-Suite Executives out there, I am immensely proud of the way my employees have adapted and worked hard during these unprecedented times.

Covid-19 has forced each industry to examine how it operates and future success will, in no doubt, be dependent on the right blend of employee and customer experiences, financials and operational efficiency.

Read our Covid19 policy document for more details.

Discover Indigo’s latest updates: new leadership with Neil Yusuf as CCO and Nigel Sperring as CFO, ISO certification, a Grant Thornton award, and USA expansion. Learn more about our growth and commitment to excellence.

Read story

Discover how we keep subsea cables secure and operational amid growing threats. Learn about proactive tracking, timely fault fixing, and the technology behind maintaining the backbone of global data traffic. Read insights from Kathy Kirchner, Network Operations VP for Americas

Read story

Our ISO recertifications symbolize our commitment to excellence, sustainability, security, and safety. Discover how Indigo empowers your business with the highest standards including ISO Recertifications (ISO 9001, ISO 14001 and ISO 45001).

Read story

Press Release: Indigo Welcomes EU Recommendations For More Resilient Marine Infrastructure As It Advances Its Own Subsea Security Services

Read story