Indigo Experiences Growth in North America

By Ron Righter, SVP Americas

Ron Righter Indigo headshot

With our ongoing success and growth over the last few years, we recently established a stronger presence in the US to serve our North American customers. Indigo’s engineering team continues to grow across the continents, and we have a fully functioning purpose-built Network Operations Center (NOC) in the USA.

We continue to work with some of the biggest global companies within the technology industry and we have ramped up our work to supply Design, Deploy, and Support engineering services to Subsea, Terrestrial, Fiber and Data Center, and wireless networks.

North America Network Operations Center (NOC)

We launched our North America NOC in 2022 which makes us more accessible to our global customers within the US market.

desk and chairs and screens in future looking room

The US team strengthens our global capabilities and complements our NOC in the UK. It acts as the single point of contact for all reactive/proactive support and maintenance requirements.

Fully staffed 24x7x365, Our NOC engineering team triage, troubleshoot and resolve faults, including the dispatch of the field service engineers, and can jointly control the escalation to the customer, supplier(s), and vendor support in conjunction with owning the spares parts and logistics management process.

Should engineers have to be dispatched to your site, our rapid response and global footprint means we are always available to provide on-site support to meet 2-hour, 4-hour or pre-arranged time-to-site service level agreements. [Find out about our Network Services here.]

Indigo Subsea

A specialist part of the NOC, Indigo Subsea, provides system operator support for modern submarine networks, transforming the legacy fault reporting mode into a modern proactive network analysis model.  Indigo’s Systems Operator Support mode manages the entire cable system end-to-end. [Find out more at Indigo Subsea – Subsea Networks Systems Operator (indigotg.com)]

Indigo Subsea Line Diagram

Why the USA?

Remarkably, around 70% of all global internet traffic passes through America, specifically the State of Virginia which has 30 million square feet of data center space in an area known as Data Center Alley. The Alley extends across Fairfax and Loudoun Counties in Northern Virginia and plays host to some of the biggest companies in the world, including Amazon, Meta and Microsoft.

The developments started back in the Nineties when AOL, Worldcom and Equinix moved into the area, gaining further traction in 1998 when one of the first large internet peering exchanges relocated there. Today, a combination of lower-than-average energy costs and fast-track permit construction programmes continue to attract the data center industry, making it the internet capital of the world and an obvious destination for Indigo.

USA Map SLAs Update without Logo

We deliver a complete range of deployment services such as rack, cabinet and power installation, together with commissioning and integration/migration of active equipment and servers. [More about Indigo’s Data Center Services]

Fiber Survey and Design Services

Full-fiber gigabit networks are recognised globally as the solution to increasing bandwidth demands from businesses and consumers.  Fiber is the opposite of gold, once it’s in the ground its value rises significantly. It is expensive to manufacture but light to transport, and once deployed it is future proof.

In the race to connect users and businesses, Fiber providers need to be circumspect in their choice of network infrastructure partner – a poorly executed design and build could escalate costs and impair the quality of the final service. They also need to make provision for continual improvement, identifying an infrastructure partner that can support the network going forward.

design drawings

At Indigo, we provide a full turnkey service, an end-to-end deployment model that has developed over many years and evolved to stay ahead of the technology curve. Right now, that means delivering FTTx (Fibre To The ‘Anything’) projects – typically cabinet, home or premises – on time and in budget. We are as comfortable with point-to-point as point-to-multipoint, using GPON and XG-PON fibre technology, always aligning to best-practice design and deployment. [Read about our Fiber Services here]

Ambitions for the Future

Indigo will continue to collaborate for success with our global customers, by delivering the digital infrastructure of the future. Following our CURVE values allows us to always put the customer first when we carry out efficient projects across the business.

The constant change of technology within the Telecoms and Data Center space means we have to stay up to date to meet specific constraints, and challenge our competitors. We are constantly studying the current market trends and working on new propositions that can benefit our customers’ success.

Our qualified technicians are constantly adapting the latest tools and technology to make sure critical services and POPs (points-of-presence) are always available and never compromised. Our engineering experts always meet the fast-changing challenges of security and safety.

You may be interested to learn more about our Fiber Services in this FREE ebook.

Indigo Fiber eBook cover page _USA

 

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