Indigo Telecom Group offers a range of fully managed CPE services including equipment supply, installation, test and onsite services all available globally. Consistently exceeding customer expectations around the world.
Where required, Indigo Telecom Group’s staff will procure manage, configure and deploy bespoke CPE packages including the dispatch of the field service technicians. Should technicians have to be dispatched to visit your site, Indigo’s global team and footprint means that we are always available to provide deployment and support where needed under agreed service levels.
Indigo Telecom Group has a broad portfolio of CPE equipment sourced from leading equipment vendors. Frequently requested CPE variants include; ADTRAN, Fluke, Juniper and Cisco. With a proven sourcing, staging, deployment support and spares model, you can rest assured that all aspects of a global managed service are catered for 24×7.
Indigo Telecom Group also offer bespoke solutions and SLAs to meet varying operational and business requirements demanded by the end customer. Indigo Telecom Group can provide a dedicated client portal to speed up client order to service turn up times and provides real time tracking of client orders.
Comprehensive Support Solutions
As standard, we offer 24x7x365 or 8x5xNBD. Both solutions include a dedicated support helpline via our Global Support Centre (GSC). Indigo Telecom Group is ISO27001 accredited and Cyber Essential Plus accredited so you can rest assured that we will always treat information with the utmost regard.
Indigo Telecom Group has qualified technicians on hand to readily assist in the deployment and installation of complex global CPE solutions. Our technicians are provisioned with the knowledge and skill to ensure successful activation and handover of equipment and network for peace of mind.
Tech Onsite Service
Indigo Telecom Group’s tech onsite service is delivered to all our customers in response to tickets raised through our dedicated 24/7 Global Support Centre (GSC). We dispatch technicians on predefined SLAs to provide reassurance to businesses for whom fault diagnosis and resolution is of the utmost priority.
Integrated Management Solutions
Indigo Telecom Group has fixed per device SNMP monitoring/support where access circuits are provided to our customers MPLS cloud or using VPN non MPLS. In the event of a hardware failure, Indigo Telecom Group can upload the latest configuration saved on our secure data base to offer the best resilience for our customers.
Fully Managed Deployments
Indigo Telecom Group is ready to provide a fully managed CPE service where clients can spread the costs over multiple years. Indigo Telecom Group will be responsible under agreed SLAs for deployments, support calls and spares management and replacement parts under a “One Stop Shop” arrangement.
- Multi-vendor equipment supply
- Short lead times for all services
- Highly experienced technicians
- Network analytics
- A global footprint spanning seven continents and 160+ countries
- Global equipment monitoring
- Pre-staging and in-house configuration services
- Pre-installation visits and site surveys
- Fault rectification visits
- Full logistics management of customer equipment
- Staging and configuration of CPE
- Managed spares service
- Full project management team to support our technicians
If you would like to know more, please contact for further information.