design

Network Monitoring

Indigo Telecom Group’s purpose built, Global Support Centre (GSC) is the first point of contact for all reactive and proactive support and maintenance requirements.

With a fully manned 24x7x365 operation, Indigo Telecom Group’s multi-vendor trained GSC support engineers guarantee to diagnose and solve even the most complex of faults within committed response times and service levels.

Where required, Indigo Telecom Group’s GSC staff not only manage the dispatch of the field service engineers, they also manage the escalation to second and third line support in addition to owning the repairs, logistics and spares management processes. Indigo Telecom Group’s rapid response and global footprint means that our field service engineers will never be more than 2 or 4 hours from your site.

Indigo Telecom Group’s fault management service offers secure online access into our Salesforce Field Service Lightning fault management and resourcing system, thereby allowing customers to see real time status of any open tickets.

Current technologies supported by the Indigo Telecom Group GSC include:

  • IP/VoIP/Ethernet
  • SDH/DWDM
  • Microwave/RF/Mobile/Wireless
  • MSAN
  • Network management

The Indigo Telecom Group GSC provides the following services:

  • 24x7x365 network monitoring
  • 24x7x365 network management
  • 24x7x365 European FLM dispatch centre
  • 24x7x365 first line and second line multivendor technical support centre
  • 24x7x365 European spares and logistics management
  • 24x7x365 white label services
  • Reporting services
  • Lone worker and incident reporting centre
  • Crisis management and emergency helpline
  • Lab testing and staging
  • Network simulation

Indigo Telecom Group offers an unrivalled level of network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.

With certification to ISO 27001 Information Security Management, Indigo Telecom Group also offers structured disaster recovery and business continuity services.

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Our Services

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    Active Equipment I&C

    Experienced technical field Install & Commission engineers

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    Cell Site Acquisition Services

    Rooftop, greenfield, brownfield, streetside and more

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    Cell Site Design Services

    Design-led methodology for cost-effective solutions

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    Cell Site Surveys

    Inspections on lattice towers, stayed masts, monopoles & rooftop installations

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    Circuit Patching

    Installation/Patching of Fibre and Copper Circuits

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    Cross Connects and Meet Me Room (MMR) services

    Cross connects provide the critical paths to your data and applications.

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    Data Centre Design Service

    Data Centre Design Service

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    Data Centre Survey and Audit Services

    Data Centre Survey and Audit Services

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    Decommissioning

    Cost effectively remove legacy equipment

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    Digitisation

    Capture, store, manipulate, analyze, manage, and present spatial and geographic data in 3D format

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    Electrical Installation Services

    Data Centre electrical installation and testing

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    Equipment Migrations

    Upgrade and move networking equipment/infrastructure

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    Equipment Racking and Stacking/Server Builds

    Physical installation, power up and testing

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    Fibre Access HLD Services

    design and plan the optimum network architecture

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    Fibre Access LLD Services

    Design-led LLD ensures a successful build

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    Fibre Access POP Design and Planning

    Design and Plan the optimal network

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    Fibre Access Surveying Services

    precisely record all existing site information

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    Fibre Characterisation and Link Testing

    Installing, testing and supporting Global fibre optic networks

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    Hot and Cold Aisle Containment Services

    Optimise Cooling and improve energy efficiency

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    Logistics and Warehousing

    Safe, quick and consistent delivery of parts

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    Network Monitoring

    Diagnose and solve even the most complex of faults

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    Network Optimisation

    Rectifications, Upgrades and decommissioning

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    Operations and Maintenance

    One-stop solution with a single point of contact for global network support issues

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    Passive Build

    Managing, coordinating and supervising the construction and rollout of fixed and wireless sites

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    Power and Data Cable Containment Systems

    Efficient supply and installation of the power and data cabling containment systems

    Indigo Support

    Preventative Maintenance

    Provides regular feedback to drive further improvements

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    Project & Programme Management

    Project managers to successfully guide, manage, and support projects

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    Rack, Cabinet and PDU Installation

    Installation of Network Racks and Power Distribution Units

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    Site Acquisition & Survey

    Industry experts with years of experience complemented by first class design and heritage expertise

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    Smart Hands

    SPOC for all global data centre support issues

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    Spare Parts Management Service

    Making logistical movement of goods as simple and smooth as possible

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    Structured Cabling Installation and Test

    Indigo is skilled in the installation and testing of copper cabling and all types of fibre

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    Town Planning

    Manage all planning aspects of new network roll out programmes

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    Wayleaving and Consenting

    Fool-proof process which guarantees accurate and secure data for every premises

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