We provide Network Monitoring services for wireless, fibre, telecoms and data centres.
Indigo’s purpose built, Network Operations Centre (NOC) is the first point of contact for all reactive and proactive support and maintenance requirements.
With a fully manned 24x7x365 operation, Indigo’s multi-vendor trained NOC support engineers guarantee to diagnose and solve even the most complex of faults within committed response times and service levels.
Where required, our NOC staff not only manage the dispatch of the field service engineers, they also manage the escalation to second and third line support in addition to owning the repairs, logistics and spares management processes. Our rapid response and global footprint means that our field service engineers will never be more than 2 or 4 hours from your site.
Indigo’s fault management service offers secure online access into our Salesforce Field Service Lightning fault management and resourcing system, thereby allowing customers to see real time status of any open tickets.
Current technologies supported by the Indigo NOC include:
- First-line and second-line support
- Escalation to third-line support in the vendor
- Trouble ticketing
- Performance review and monitoring
- Network Freezes
- Peak usage
- Hand off
- Mobile FLM
- Alarm monitoring
- Equipment and network health checks
- IP/VoIP/Ethernet
- SDH/DWDM
- Microwave/RF/Mobile/Wireless
- MSAN
- Network management
The NOC provides the following services:
- 24x7x365 network monitoring
- 24x7x365 network management
- 24x7x365 European FLM dispatch centre
- 24x7x365 NOC and Service desk, first line and second line multivendor technical support centre
- Escalations to third-line support in the vendor
- 24x7x365 European spares and logistics management
- 24x7x365 white label services
- Reporting services
- Lone worker and incident reporting centre
- Crisis management and emergency helpline
- Lab testing and staging
- Network simulation
We offer an unrivalled level of network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.
With certification to ISO 27001 Information Security Management, our structured disaster recovery and business continuity services will keep things running smoothly.
We optimise and future-proof designs from the outset with leading-edge tools, processes, and data, saving our partners time and money.
We partner with owners and network operators to install, test, and optimise fibre optic, wireless, and data centre digital infrastructure.
We monitor, maintain, and upgrade services around the clock, deploying our operations and multi-vendor engineers within hours or the next day to provide expert on-site support.
Fibre
- Passive Build
- Active Build
- Logistics and Warehousing
- Project & Programme Management
- Fibre Survey & Design (POP)
- Fibre Design Desktop HLD
- Fibre Access LLD Services
- Fibre Surveying OLT
- Fibre Planning and Design OLT
- Fibre Access POP Design and Planning
- Wayleaving and Consenting
- Network Monitoring
- Operations and Maintenance
- Global Support Desk and First Line Maintenance
- Spare Parts Management Service
- Fibre Due Diligence
- Network Upgrades
Data Centres
- Project & Programme Management
- Fibre Characterisation and Link Testing
- Data Centre Survey and Audit Services
- Data Centre Design Service
- Power and Data Cable Containment Systems
- Rack, Cabinet and PDU Installation
- Hot and Cold Aisle Containment Services
- Structured Cabling Installation and Test
- Cross Connects and Meet Me Room (MMR) services
- Equipment Racking and Stacking/Server Builds
- Circuit Patching
- Equipment Migrations and Decommissioning
- Network Monitoring
- Global Support Desk and First Line Maintenance
- Smart Hands
- Spare Parts Management Service
- Network Upgrades
- Decommissioning
- Digitisation
Network Services
- Site Survey and Audit
- Logistics and Warehousing
- Project & Programme Management
- Site Access
- Active Network Equipment I&C
- Fibre Characterisation and Link Testing
- Power Supply & Installation
- Rack, Cabinet and PDU Installation
- Equipment Migrations and Decommissioning
- Card Infills, Patching and Upgrades Documentation & Testing
- Network Monitoring
- Global Support Desk and First Line Maintenance
- Spare Parts Management Service
- Preventative Maintenance
Wireless
- Cell Site Surveys
- Cell Site Design
- Town Planning
- Passive Build
- Active Build
- Logistics and Warehousing
- Site Acceptance
- Network Integrations
- Project & Programme Management
- Site Access
- Network Optimisation
- Network Monitoring
- Operations and Maintenance
- Global Support Desk and First Line Maintenance
- Spare Parts Management Service
- Network Upgrades
- Private 5G Services
- Digitisation