Network Monitoring

We provide Network Monitoring services for wireless, fibre, telecoms and data centres.

Indigo’s purpose built, Network Operations Centre (NOC) is the first point of contact for all reactive and proactive support and maintenance requirements.

With a fully manned 24x7x365 operation, Indigo’s multi-vendor trained NOC support engineers guarantee to diagnose and solve even the most complex of faults within committed response times and service levels.

Where required, our NOC staff not only manage the dispatch of the field service engineers, they also manage the escalation to second and third line support in addition to owning the repairs, logistics and spares management processes. Our rapid response and global footprint means that our field service engineers will never be more than 2 or 4 hours from your site.

Indigo’s fault management service offers secure online access into our Salesforce Field Service Lightning fault management and resourcing system, thereby allowing customers to see real time status of any open tickets.

Current technologies supported by the Indigo NOC include:

• First-line and second-line support
• Escalation to third-line support in the vendor
• Trouble ticketing
• Performance review and monitoring
• Network Freezes
• Peak usage
• Hand off
• Mobile FLM
• Alarm monitoring
• Equipment and network health checks
• IP/VoIP/Ethernet
• SDH/DWDM
• Microwave/RF/Mobile/Wireless
• MSAN
• Network management

The NOC provides the following services:

• 24x7x365 network monitoring
• 24x7x365 network management
• 24x7x365 European FLM dispatch centre
• 24x7x365 NOC and Service desk, first line and second line multivendor technical support centre
• Escalations to third-line support in the vendor
• 24x7x365 European spares and logistics management
• 24x7x365 white label services
• Reporting services
• Lone worker and incident reporting centre
• Crisis management and emergency helpline
• Lab testing and staging
• Network simulation

We offer an unrivalled level of network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.

With certification to ISO 27001 Information Security Management, our structured disaster recovery and business continuity services will keep things running smoothly.