Support

From monitoring and proactive maintenance to fault analysis and upgrades

Our Support Strategy Our Support services

We provide monitoring, maintenance and upgrade services for network operators, data centres and OEMs. Our purpose-built Global Support Centre is the first point of contact for clients when they identify a problem, but our proactive approach means engagement starts much earlier at our end. We use leading-edge tools to identify issues before they disrupt services.

Our trusted partnership approach helps diagnose and fix faults faster

As network experts with turnkey knowledge, we have always been strong in diagnostics and fault-finding. Our 24x7x365 operations and multi-vendor engineers can provide on-site support in hours or the next day, depending on the Service Level Agreement (SLA).

Tailor services to align to unique client needs

No network or data centre is identical which is why our maintenance and support services are customised to meet each client’s needs. From rapid response field service engineers to escalation plans for second and third-line support, we can cover any requirement.

Manage assets to best-practice standards

Certified to the highest standard ISOs we are always compliant with local health and safety standards. We use well-defined processes and quality management systems to stand over our repairs, logistics and spares management processes for network infrastructure and data centres.

We continuously expand and improve our Integrated Management Systems to stay agile and relevant to a fast-changing telecommunications landscape. Our goal is for infrastructure and data centres to achieve optimum performance, and to provide clients with pathways for continual improvement.

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Our Services

  • Indigo Support

    Active Equipment I&C

    Experienced technical field Install & Commission engineers

    Connectivity

    Design, installation and management of cross connect cabling within Data Centres

    Data Centre Design Service

    Data Centre Design Service

    Data Centre Survey and Audit Services

    Data Centre Survey and Audit Services

    Decommissioning

    Cost effectively remove legacy equipment

    Digitisation

    Capture, store, manipulate, analyze, manage, and present spatial and geographic data in 3D format

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    Fibre Access HLD Services

    design and plan the optimum network architecture

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    Fibre Access LLD Services

    Design-led LLD ensures a successful build

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    Fibre Access POP Design and Planning

    Design and Plan the optimal network

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    Fibre Access Surveying Services

    precisely record all existing site information

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    Fibre Characterisation and Link Testing

    Installing, testing and supporting Global fibre optic networks

    Logistics and Warehousing

    Safe, quick and consistent delivery of parts

    Network Monitoring

    Diagnose and solve even the most complex of faults

    Network Optimisation

    Rectifications, Upgrades and decommissioning

    Operations and Maintenance

    One-stop solution with a single point of contact for global network support issues

    Passive Build

    Managing, coordinating and supervising the construction and rollout of fixed and wireless sites

    Indigo Support

    Preventative Maintenance

    Provides regular feedback to drive further improvements

    Project & Programme Management

    Project managers to successfully guide, manage, and support projects

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    Site Acquisition & Survey

    Industry experts with years of experience complemented by first class design and heritage expertise

    Spare Parts Management Service

    Making logistical movement of goods as simple and smooth as possible

    Town Planning

    Manage all planning aspects of new network roll out programmes

    Wayleaving and Consenting

    Fool-proof process which guarantees accurate and secure data for every premises

    Our other services

    Design

    From Surveys and Acquisition to Wireless/fibre planning and hld/lld

    Build

    From build and install to testing and optimisation

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