We provide monitoring, maintenance and upgrade services for network operators, data centres and OEMs. Our purpose-built Global Support Centre is the first point of contact for clients when they identify a problem, but our proactive approach means engagement starts much earlier at our end. We use leading-edge tools to identify issues before they disrupt services.
Our trusted partnership approach helps diagnose and fix faults faster
As network experts with turnkey knowledge, we have always been strong in diagnostics and fault-finding. Our 24x7x365 operations and multi-vendor engineers can provide on-site support in hours or the next day, depending on the Service Level Agreement (SLA).
Tailor services to align to unique client needs
No network or data centre is identical which is why our maintenance and support services are customised to meet each client’s needs. From rapid response field service engineers to escalation plans for second and third-line support, we can cover any requirement.
Manage assets to best-practice standards
Certified to the highest standard ISOs we are always compliant with local health and safety standards. We use well-defined processes and quality management systems to stand over our repairs, logistics and spares management processes for network infrastructure and data centres.
We continuously expand and improve our Integrated Management Systems to stay agile and relevant to a fast-changing telecommunications landscape. Our goal is for infrastructure and data centres to achieve optimum performance, and to provide clients with pathways for continual improvement.
