Support

Maintenance,
fault analysis
and upgrades

Our Support Strategy Our Support services

We provide monitoring, maintenance and upgrade services for network operators, data centres and OEMs. Our purpose-built Global Support Centre is the first point of contact for clients when they identify a problem, but our proactive approach means engagement starts much earlier at our end. We use leading-edge tools to identify issues before they disrupt services.

Our trusted partnership approach helps diagnose and fix faults faster

As network experts with turnkey knowledge, we have always been strong in diagnostics and fault-finding. Our 24x7x365 operations and multi-vendor engineers can provide on-site support in hours or the next day, depending on the Service Level Agreement (SLA).

Tailor services to align to unique client needs

No network or data centre is identical which is why our maintenance and support services are customised to meet each client’s needs. From rapid response field service engineers to escalation plans for second and third-line support, we can cover any requirement.

Manage assets to best-practice standards

Certified to the highest standard ISOs we are always compliant with local health and safety standards. We use well-defined processes and quality management systems to stand over our repairs, logistics and spares management processes for network infrastructure and data centres.

We continuously expand and improve our Integrated Management Systems to stay agile and relevant to a fast-changing telecommunications landscape. Our goal is for infrastructure and data centres to achieve optimum performance, and to provide clients with pathways for continual improvement.

Need support
on one of
your projects?

Our Services

  • spanner-icon

    Active Equipment I&C

    Experienced technical field Install & Commission engineers

    wireless-icon

    Cell Site Acquisition Services

    Rooftop, greenfield, brownfield, streetside and more

    wireless-icon

    Cell Site Design Services

    Design-led methodology for cost-effective solutions

    wireless-icon

    Cell Site Surveys

    Inspections on lattice towers, stayed masts, monopoles & rooftop installations

    cable-icon

    Circuit Patching

    Installation/Patching of Fibre and Copper Circuits

    spanner-icon

    Cross Connects and Meet Me Room (MMR) services

    Cross connects provide the critical paths to your data and applications.

    server-icon

    Data Centre Design Service

    Data Centre Design Service

    server-icon

    Data Centre Survey and Audit Services

    Data Centre Survey and Audit Services

    truck icon

    Decommissioning

    Cost effectively remove legacy equipment

    computer icon

    Digitisation

    Capture, store, manipulate, analyze, manage, and present spatial and geographic data in 3D format

    server-icon

    Electrical Installation Services

    Data Centre electrical installation and testing

    spanner and cog icons

    Equipment Migrations

    Upgrade and move networking equipment/infrastructure

    server-icon

    Equipment Racking and Stacking/Server Builds

    Physical installation, power up and testing

    Fibre icon

    Fibre Access HLD Services

    design and plan the optimum network architecture

    Pencil ruler icon

    Fibre Access LLD Services

    Design-led LLD ensures a successful build

    Fibre icon

    Fibre Access POP Design and Planning

    Design and Plan the optimal network

    Survey icon

    Fibre Access Surveying Services

    precisely record all existing site information

    Fibre access icon

    Fibre Characterisation and Link Testing

    Installing, testing and supporting Global fibre optic networks

    spanner-icon

    Hot and Cold Aisle Containment Services

    Optimise Cooling and improve energy efficiency

    warehouse-truck-icon

    Logistics and Warehousing

    Safe, quick and consistent delivery of parts

    network mesh icon alongside a magnifying glass

    Network Monitoring

    Diagnose and solve even the most complex of faults

    network optimisation icon with cog and mesh network

    Network Optimisation

    Rectifications, Upgrades and decommissioning

    spanner and cog icons

    Operations and Maintenance

    One-stop solution with a single point of contact for global network support issues

    crane icon

    Passive Build

    Managing, coordinating and supervising the construction and rollout of fixed and wireless sites

    cable-icon

    Power and Data Cable Containment Systems

    Efficient supply and installation of the power and data cabling containment systems

    Indigo Support

    Preventative Maintenance

    Provides regular feedback to drive further improvements

    people icons

    Project & Programme Management

    Project managers to successfully guide, manage, and support projects

    server-icon

    Rack, Cabinet and PDU Installation

    Installation of Network Racks and Power Distribution Units

    Survey icon

    Site Acquisition & Survey

    Industry experts with years of experience complemented by first class design and heritage expertise

    spanner and cog icons

    Smart Hands

    SPOC for all global data centre support issues

    warehouse-truck-icon

    Spare Parts Management Service

    Making logistical movement of goods as simple and smooth as possible

    cable-icon

    Structured Cabling Installation and Test

    Indigo is skilled in the installation and testing of copper cabling and all types of fibre

    pencil ruler icon

    Town Planning

    Manage all planning aspects of new network roll out programmes

    notepad-icon

    Wayleaving and Consenting

    Fool-proof process which guarantees accurate and secure data for every premises

    Our other services

    pencil icon

    Design

    From Surveys and Acquisition to Wireless/fibre planning and hld/lld

    crane icon

    Build

    From build and install to testing and optimisation

    btt