Indigo provides a comprehensive catalogue of design, build and support services for leading-edge and legacy telecommunications optical and IP infrastructure, from designing installations to deploying, commissioning and maintaining high availability, business critical fixed-line networks.
Offering a powerful combination of design services, covering infrastructure design, physical site surveys, audits and network/transmission planning services, we have developed an integrated services solution to assist telecommunications operators and service providers in meeting the growing demand for high speed connectivity.
In addition to providing comprehensive design services, we deliver a complete range of build services such as network equipment installation, commissioning and integration/migration. We also offer tried and tested network de-installation/de-commissioning solutions to safeguard any interruption to existing traffic on the network.
Our highly skilled and fully accredited multi-vendor field engineers work hand in hand with our Prince 2 project management teams to ensure deployments are delivered right first time, to budget and customer quality requirements.
Our network services include:
- Site surveys, network audits and transmission design and planning
- Pre-staging, warehousing and logistics
- Project management and project co-ordination
- Fibre characterisation and link testing
- Active equipment installation & commissioning, decommissioning and migrations
- End-to-end network testing
- Operations and First Line maintenance
- Spare parts management
- Remote network monitoring
- Network upgrades
Our purpose-built Global Support Centre (GSC) is the single point of contact for all reactive and proactive support and maintenance requirements. Fully staffed 24x7x365, our GSC support staff manage the dispatch of the field service engineers and can jointly control the escalation to second/third line support in conjunction with owning the spares parts management process. Should engineers have to be dispatched to your site, our rapid response and global footprint means that we are always available to provide on-site support to meet 2 hour, 4 hour or pre-arranged time to site service level agreements.