Background
Our customer employs around 3,500 staff and serves more than 400,000 businesses across the UK.
The telecoms sector of the business operates a 13,700km private telecoms network and 15 data centres that span the length and breadth of the UK.
We have an unrivalled reputation in the marketplace and were looking for a trusted partner to supplement our in-house team of specialist engineers. We enjoy a longstanding relationship with Indigo who support our TDM network, so we decided to extend the scope to include our national network, covering circa. 400 locations across the UK and Ireland.
HEAD OF NETWORK OPERATIONS
Our challenge
- To offer nationwide support on a 24x7x365 basis across the whole of the class-leading network
- To supplement the customer’s own internal field force for “build” (I&C) and provisioning works on a nationwide basis
Our solution
Indigo through the carrier class 24x7x365 NOC, now provides round the clock first line maintenance services across the entire customer estate through its nationwide network of accredited field engineers on a 4 hour SLA time to site.
Indigo has successfully undertaken all necessary training to include high voltage and sub-station accreditation to ensure all health and safety precautions are met across the network, and since taking over the service has enjoyed an impeccable record on SLA achievement.
Value
As the trusted FLM partner of the customer, Indigo has delivered a demonstrable improvement in network uptime and has provisioned in excess of 500 locations nationally.
If you are interested in the advantages working with Indigo can offer, please contact us.
Download Success Story
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Want to know more?
If you want to know more about how we can design, build and support your network and infrastructure, get in touch.